Better Backs Chiropractic - 5301 Roberts Road - Hilliard - OH - 43026
Appointments: (614) 771-4200
Patient Portal
- New patient paperwork can now be accessed via the "Jane Patient Portal" above. Existing patients can also access their portal via the link above. When you schedule your appointment, you will receive an email that will invite you to create an account with Jane software, which is our secure portal . This account can be set up when you complete the online booking process or when you receive your welcome email. Please call the office for an new patient appointment if you do not see online scheduling available. You will also have access to your appointment history and upcoming appointments.
- You now have the ability to pay patient balances securely through the Jane portal using Stripe or at our front desk (Visa/MC/AMEX/Discover/Google Pay/Apple Pay). Our office and transactions are PCI compliant.
- When you open an account with Jane, you agree to our Privacy Policy and Terms & Conditions. These documents represent our agreement with you on how Jane will properly handle the health information for which you are the custodian.
Encryption & Secure Data Transfer
- Anytime you transfer data from your computer to Jane, the information is encrypted with the same level of security as your bank uses to transfer information. Read more here: Security FAQ.
Secure Server Bank
- Jane has a private server bank located in a secured SOC2, Type2-certified data center, and all data is backed up regularly on secondary servers.
Zero Credit Card Data in Jane
- Jane never stores a client’s plain credit card information directly on Jane’s servers. When you enter a credit card in Jane, Jane instantly transfers that data to one of our payment processing partners through encrypted transfer. Our PCI-compliant payment processing partners store that information for Jane. The default behavior of these partners is to store the credit card information so that refunds can be processed.
- Our partners for payments have been very carefully chosen, and they use the same 128-bit encryption as the big banks around the world. They send Jane back an encrypted key (a token) which represents the credit card so that Jane can continue to bill against that card if the customer wishes, but note that this token can’t be used outside of Jane. The only information that Jane stores about the credit card are the last 4 digits and the expiration date so that the customer will know which card they gave you.
- For patients without email access, paper copies of our intake paperwork are available below to complete prior to your appointment. Please arrive at least 15 minutes early to your initial appointment if you need to fill out paper forms.
Printable Forms: